Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays are processed the next business day.

Processing time is not included in the transit time.

We offer the following delivery options within the USA:

Economy

Delivery: 4–9 business days
Carrier: UPS or USPS

Standard

Delivery: 4–6 business days
Carrier: UPS or USPS

Express

Order by 12:00 PM (Noon ET)

Processing begins the same day

Delivery: 2–3 business days

Carrier: FedEx

P.O. Boxes / APO / FPO

Ships via Economy only.

Transit times may vary by region.

Freight Forwarders

We do not ship to freight forwarding companies.

For customers outside the USA (when stock is available in Florida):

Economy International

Delivery: 7–14 business days

Carrier: UPS International Economy (DDU / DAP)

International shipments may require customs clearance.

Customs charges (if applicable) are the buyer’s responsibility.

If your item ships from our workshop in Ukraine, delivery times are typically:

• USA: 7–14 business days
  
• Canada: 10–15 business days
  
• Europe & UK: 10–15 business days
  
• Australia: 12–18 business days
  
• Rest of World: 10–21 business days
  

We use reliable international carriers (Ukrposhta, UPS, DHL partners).

All shipments include tracking.

Once your order is shipped, you will receive a tracking number by email.

You can also view tracking updates in your MammyHug account.

Please allow up to 48 hours for tracking to update after dispatch.

If a package is marked delivered but you cannot locate it:

1. Check your mailbox, front desk, neighbors, and any safe delivery spots.
   
2. Review tracking details for delivery notes or a pickup location.
   
3. Contact the carrier to start an investigation:
   

UPS: www.ups.com

USPS: www.usps.com

FedEx: www.fedex.com

If the carrier confirms the parcel is lost, contact us at hello@mammyhug.com

Before Shipment

Yes — we can update your address before the order ships.

Please contact us as soon as possible.

After Shipment

Once the order has shipped, we cannot modify the address.

However, you may request changes directly from the carrier.

Carrier Tools for Address Changes:

UPS (Domestic USA Orders)

UPS My Choice (free account):

https://www.ups.com/us/en/services/tracking/my-choice.page

USPS (Domestic USA Orders)

USPS Package Intercept:

https://www.usps.com/manage/package-intercept.htm

Note: Modifying an address may delay delivery and may incur fees paid directly to the carrier.

International shipments (outside the USA) are sent DAP/DDU (Delivered At Place) unless stated otherwise.

This means local authorities may collect:

• import VAT
  
• customs duties
  
• brokerage fees
  
• handling/clearance fees
  

These charges, if applicable, are the customer’s responsibility.

We ship worldwide except locations restricted by carriers, sanctions, or local regulations.

If we cannot deliver to your address, we will cancel and refund your order.

For any shipping-related concerns, contact us:

📩 hello@mammyhug.com

We usually respond within 12–24 hours.