Return Policy

Free standard shipping to the USA, Canada, Europe, UK, Australia, New Zealand & Ukraine.
International shipping available to most destinations.
This Return Policy applies to all orders shipped to the United States, Canada, Australia, the United Kingdom, the European Union, and Ukraine.

1) Return Window

You may request a return within 30 days of the delivery date.
Once your return is approved, please ship the item back within 7 days.

EU & UK customers

In addition to the 30-day store return policy, consumers in the EU & UK have a 14-day statutory cooling-off right to cancel the order without giving a reason.
If you use this right, you must send the goods back within 14 days after notifying us.
Refunds are issued within 14 days of receiving the goods or acceptable proof of return.
We will refund the standard outbound delivery cost; any express upgrade is not refundable.

2) Condition of Returns

To be eligible for a return, items must be:

unused and unwashed
undamaged
free from odors, marks, makeup, hair, perfumes, or pet fur
with all original tags attached
in original packaging

Try-ons at home are completely fine as long as the item shows no signs of wear.

A receipt or proof of purchase is required.
We do not charge restocking fees.

3) Non-Returnable Items

(Except where required by law)

made-to-order or personalized items
sealed items not suitable for return for hygiene reasons (e.g., underwear, bodysuits, socks) if unsealed after delivery
final-sale or clearance items (this does not limit EU/UK statutory rights)

4) Return Shipping & Methods

Returns are accepted by mail only. We do not accept in-person returns.

Who pays for return shipping?

Preference/fit/size change: customer pays return shipping
EU/UK cooling-off: customer pays return shipping
Damaged, defective, or incorrect item: we cover return shipping (typically via a prepaid label)

After your request is approved, you will receive:

the correct return address
RMA number / instructions
label (if applicable)

Please do not send any items back without approval, as unauthorized returns may not be processed.

For international returns, please mark the parcel as “Returned Goods” to avoid unnecessary customs charges.

5) Exchanges

Exchanges are offered when the requested item is in stock.
If it is not available, we will process a refund instead.

6) Refunds

Refunds are issued to the original payment method after the returned item is delivered and inspected.

Your bank or payment provider may require 5–10 business days to finalize the refund.

Refund of original shipping charges:

EU/UK cooling-off: we refund the standard outbound shipping cost (express upgrades are excluded)
All other returns: original shipping costs (if any) are not refundable

We may withhold a refund until:

the item is returned, or
acceptable proof of return is provided (EU/UK requirement)

7) Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery.
Include clear photos of the item and packaging.
We will arrange a prepaid label or provide an alternative appropriate remedy.

8) How to Start a Return

Email us at hello@mammyhug.com and include:

your order number
item(s) you wish to return
reason for return
photos (if item is damaged or incorrect)

We will respond with approval, instructions, and the correct return address.