Help Center
🤍 Whether you have questions about your order, shipping, returns, sizing, or anything else — we’re here to help.
Track Your Order
You can track your package anytime using the tracking link in your shipping confirmation email.
Tracking updates may take up to 48 hours to appear after dispatch.
Where We Ship From
Orders are shipped from:
- Florida, USA (Fulfillment Center)
- Ukraine (Production Workshop)
The location depends on stock availability for your item.
Delivery
We offer free standard shipping to the USA, Canada, Europe, the UK, Australia, New Zealand & Ukraine.
Shipping to additional countries is available at checkout.
For full delivery details, visit our Shipping Policy.
Return Window
We accept returns within 30 days of delivery, provided the item meets our return conditions.
Exchanges
You may exchange your item for a different size or color of the same model (subject to availability).
Return Shipping
Return shipping is paid by the customer.
The replacement shipment from us is free.
For complete details, visit our Returns & Refund Policy
FAQ
Find quick answers to common questions in our FAQ section.
Chat Support
We’re here 7 days a week.
Send us a message anytime — we usually reply within 12–24 hours.
Email Support
Email us directly at:
📩 hello@mammyhug.com
CHAT
We’re happy to help and always here for you.
Just send us a message — we’ll reply within 12–24 hours, 7 days a week.
If you still need assistance — just send us a message. We’re always happy to help.