Help Center
Frequently Asked Questions
Orders & Shipping
Yes, you can edit or cancel your order within 6 hours after placing it. Once the order has been shipped, we are unable to make any changes or cancellations.
We ship orders worldwide from Ukraine by reliable postal services.
The terms depend on the recipient country and are usually:
USA: 7-15 business days
Canada: 10-15 business days
Europe and UK: 10-15 business days
Other regions: 10-21 business days
We select only high-quality and natural materials (wool, cotton, linen, bamboo, modal, silk, etc.) so that the products are soft, comfortable and safe for sensitive skin.
In most countries, small orders are duty-free. If additional charges apply in your country, you will be notified by the postal service.
Orders can be returned within 30 days of delivery. The item must be unworn and in the original packaging. To arrange a return, write to us and we will explain the process in detail.
Unfortunately, we do not fulfill individual orders by size or color. All products are manufactured in small batches in a carefully selected size grid and color palette. This helps us maintain the quality, environmental friendliness and availability of products.
After placing your order, you will receive a notification by email. As soon as we send the parcel, we will send you a tracking number.
Yes 💛. We pay special attention to softness and breathable fabrics that create comfort and reduce overheating. Many customers note that the products are especially comfortable for sensitive skin and temperature changes.